Ted Roese
About Ted Roese
Ted Roese is an Application Administrator with 20 years of experience at Dice in Urbandale, Iowa. He has successfully led the implementation of ServiceNow, developed reporting processes, and created training resources to enhance service management and user experience.
Work at Dice
Ted Roese has been employed at Dice as an Application Administrator since 2004, accumulating 20 years of experience in this role. Based in Urbandale, Iowa, he has contributed significantly to the organization's IT service management. His responsibilities include overseeing the implementation and management of the ServiceNow platform, ensuring that it meets the needs of the business and its users.
Education and Expertise
Ted Roese studied at Toll Gate Vocational High School, where he focused on Computer Aided Crafting. He achieved a high school diploma, which laid the foundation for his career in IT and application administration. His expertise includes developing processes for reporting, managing service level agreements, and creating dashboards for performance tracking.
Background
Ted Roese has a background in application administration and IT service management. He has led projects that involve the installation and configuration of software solutions, specifically ServiceNow, and has managed these projects from inception to production release. His work has involved collaboration with various teams to enhance service delivery and reporting capabilities.
Achievements
Ted Roese has developed new processes that enable extensive reporting on tickets within the ServiceNow platform. He designed a reporting process that allows 13 brands to view their service level agreements (SLAs) monthly across three different metrics. Additionally, he established a new Change Request Process and Customer Portal to improve service management.
Training and Development Initiatives
Ted Roese has been proactive in facilitating training and development within his department. He secured access to LinuxAcademy.Com for departmental training on Linux and produced training videos for ServiceNow in collaboration with the vendor Fruition. These initiatives aim to support user transition and enhance the team's skill set.