Bill Norris
About Bill Norris
Bill Norris serves as the Global Vice President of Pre-sales Engineering and Professional Services at Digital.ai, a position he has held since 2022. He has extensive experience in leadership roles at IBM and PROS, contributing to various aspects of client success and professional services over a career spanning several decades.
Current Role at Digital.ai
Bill Norris serves as the Global Vice President of Pre-sales Engineering and Professional Services at Digital.ai. He has held this position since 2022. In this role, he is responsible for overseeing pre-sales engineering efforts and leading professional services initiatives to enhance client engagement and satisfaction.
Previous Experience at IBM
Bill Norris has extensive experience at IBM, where he held multiple leadership roles. He was the Global Watson Supply Chain Services and Client Success leader from 2014 to 2019. Prior to that, he served as the Americas Enterprise Marketing Services leader from 2012 to 2014 and as the WW Services Integration Lead for a period in 2011. His tenure at IBM also includes roles as WW Solution Delivery Assurance from 2007 to 2011 and as a Regional Services Manager from 2003 to 2006.
Professional Services Leadership at PROS
Norris worked at PROS as the Global Vice President of Professional Services - B2B from 2019 to 2021. In this role, he focused on delivering professional services tailored to business-to-business clients, enhancing service delivery and client success.
Early Career at Rational Software
Bill Norris began his career at Rational Software, where he served as the Regional Services Manager from 1995 to 2003. This role laid the foundation for his future leadership positions in professional services and client engagement.