Donnie Nix
About Donnie Nix
Donnie Nix is the Director of Technical Support at Digital.ai, where he has worked since 2022. He has a diverse background in technical support and programming, with previous roles at companies such as Noble Systems Corporation, McKesson Provider Technologies, and Borland.
Current Role at Digital.ai
Donnie Nix serves as the Director of Technical Support at Digital.ai, a position he has held since 2022. In this role, he oversees the technical support operations, ensuring that customer inquiries and technical issues are addressed efficiently. His leadership contributes to the overall customer experience and satisfaction with Digital.ai's products and services.
Previous Experience in Technical Support
Before joining Digital.ai, Donnie Nix worked at CollabNet VersionOne as Team Lead for Technical Support from 2018 to 2020. He also held the position of Customer Support Manager at Digital.ai from 2020 to 2022. His earlier experience includes a role as Level 3 Support Engineer at Noble Systems Corporation from 2009 to 2011, where he provided advanced technical support.
Background in IT and Programming
Donnie Nix has a solid background in IT and programming, having worked as a Business Analyst and Senior Programmer at McKesson Provider Technologies from 1997 to 2005. He also served as a Customer Support Specialist at VersionOne from 2011 to 2018, gaining extensive experience in customer relations and technical support.
Education and Technical Skills
Donnie Nix studied Computer Information Systems at DeVry University, earning a Bachelor of Computer Information Systems (BCIS) from 2001 to 2004. He possesses a diverse skill set, including proficiency in IVR and ACD systems, as well as expertise in both Informix and Oracle databases. His knowledge of Windows and Linux operating systems enhances his ability to manage various IT environments.
Process Development and Technical Writing Expertise
Donnie Nix has extensive experience in process development and technical writing. His contributions have improved technical support documentation and procedures, enhancing the efficiency and effectiveness of support operations. This expertise is crucial in maintaining high standards in technical support services.