Drew Zalkin
About Drew Zalkin
Drew Zalkin is a Senior Director of Customer Success at Digital.ai, overseeing operations in North America, LATAM, and the US Public Sector. He has extensive experience in customer success and corporate development, having held various leadership roles at companies such as Hartford Stage, Ceridian, Ultimate Software, and Travelers.
Current Role at Digital.ai
Drew Zalkin serves as the Senior Director of Customer Success for North America, LATAM, and the US Public Sector at Digital.ai. He has held this position since 2022 and is based in Boston, Massachusetts. In this role, he focuses on enhancing customer satisfaction and driving success for clients across various sectors.
Previous Experience in Customer Success
Before joining Digital.ai, Drew Zalkin worked at Ceridian as the Director of Customer Success - Global from 2020 to 2021. He also served as an Enterprise Customer Relationship Executive at Ceridian from 2017 to 2020, managing customer relationships within the Global and Manufacturing Portfolio. His experience in customer success spans multiple organizations and roles.
Background in Corporate Development
Drew Zalkin has experience in corporate development, having worked as the Associate Director of Corporate Development at Hartford Stage from 2011 to 2012. This role involved strategic planning and relationship management within the arts sector, contributing to his diverse professional background.
Education and Academic Background
Drew Zalkin studied at Trinity College-Hartford, where he earned a Bachelor of Arts degree in Political Science. This educational foundation has informed his career in various roles, particularly in customer success and corporate development.
Career Progression and Early Roles
Drew Zalkin's career began at Saks Fifth Avenue as a Strategic Sales Analyst from 2003 to 2005. He then transitioned to Travelers, where he worked as a Corporate Account Executive from 2006 to 2009. His early roles laid the groundwork for his subsequent positions in customer success and strategic sales.