John Marshall
About John Marshall
John Marshall serves as a Customer Success Manager at Digital.ai, where he has worked since 2021. With 18 years of experience in customer success, he focuses on fostering long-term relationships and ensuring clients receive maximum value from solutions.
Work at Digital.ai
John Marshall has been serving as a Customer Success Manager at Digital.ai since 2021. In this role, he focuses on developing Success Plans for all accounts, ensuring that clients derive maximum value from the company's solutions. He acts as a liaison between customers and Digital.ai, addressing inquiries and ensuring that outcomes are delivered effectively. His position involves managing contracts, escalations, operational issues, and implementation projects for B2B customers, contributing to the overall success of the company's client relationships.
Previous Experience at PROS
Before joining Digital.ai, John Marshall worked at PROS as a Customer Success Manager from 2019 to 2021. During his tenure, he was responsible for fostering customer relationships and ensuring their needs were met. His experience at PROS helped him develop skills in managing client expectations and delivering solutions that align with customer goals, further enhancing his expertise in customer success.
Education and Expertise
John Marshall studied Criminal Justice at Tyler Junior College from 1990 to 1992 and later continued his education at Sam Houston State University, where he focused on Criminal Justice/Police Science from 1992 to 1995. His educational background provides a foundation for his analytical skills and understanding of operational processes, which he applies in his current role in customer success.
Background in Customer Success
With 18 years of experience in Customer Success, John Marshall has built a career focused on cultivating and growing long-term relationships with clients. His extensive experience allows him to navigate complex customer needs and implement strategies that lead to successful outcomes. He is passionate about using his skills to achieve quick and definitive results that benefit both stakeholders and the company.