Manfred Kunze
About Manfred Kunze
Manfred Kunze serves as the Vice President of Global Customer Support at Digital.ai, where he has worked since 2022. With extensive experience in customer support and enterprise technology, he has held leadership roles at PROS and IBM, and is fluent in German and Spanish.
Work at Digital.ai
Manfred Kunze serves as the Vice President of Global Customer Support at Digital.ai, a position he has held since 2022. In this role, he is responsible for overseeing customer support operations on a global scale, ensuring high levels of customer satisfaction and engagement. His leadership focuses on driving innovation and implementing effective support strategies to meet the needs of clients across various industries.
Previous Experience at PROS
Before joining Digital.ai, Kunze worked at PROS as the Vice President of Worldwide Customer Support from 2019 to 2022. His responsibilities included managing customer support initiatives and enhancing service delivery to improve client experiences. His tenure at PROS contributed to his extensive knowledge in customer engagement and support within the technology sector.
Career at IBM
Kunze spent 13 years at IBM, where he held the position of Director for Watson Customer Engagement in the Commerce and Marketing division from 2006 to 2019. His role involved leading teams to develop and implement customer engagement solutions, leveraging IBM's advanced technologies to enhance client interactions and drive business outcomes.
Educational Background
Kunze earned a Bachelor of Science degree in Chemistry and Computer Science from California State University, Long Beach. His studies spanned from 1988 to 1995, providing him with a solid foundation in both scientific and technical disciplines, which he has applied throughout his career in technology and customer support.
Skills and Expertise
Kunze possesses a deep understanding of document management, supply chain, marketing, and commerce within enterprise technology. He has extensive experience in both B2B and B2C environments, particularly in business intelligence, analytics, and cognitive solutions. His fluency in German and Spanish, along with his experience working across different cultures, enhances his ability to manage diverse teams and drive global initiatives.