Michael Magil
About Michael Magil
Michael Magil is a Customer Success Manager at Digital.ai, where he has worked since 2018. He has a background in software engineering and customer success, with previous roles at Thomson Reuters and CollabNet, Inc.
Current Role at Digital.ai
Michael Magil serves as a Customer Success Manager at Digital.ai, a position he has held since 2018. In this role, he focuses on assisting customers in realizing the benefits of digital transformation initiatives. His responsibilities include ensuring customer satisfaction and facilitating the successful implementation of Digital.ai's solutions. He operates from Fairport, New York, contributing to the company's mission of enhancing business outcomes through technology.
Previous Experience at Thomson Reuters
Prior to his current role, Michael Magil worked at Thomson Reuters as a Lead/Senior Software Engineer from 1998 to 2010. During his 12 years at the company, he developed software solutions and contributed to various projects that supported the organization's technological infrastructure. His experience in this role laid a strong foundation for his subsequent positions in customer success and software management.
Experience at CollabNet, Inc.
Michael Magil transitioned to CollabNet, Inc. in 2010, where he worked as a Customer Success Manager until 2017. Over the course of seven years, he focused on enhancing customer relationships and ensuring the effective use of CollabNet's products. His role involved addressing customer needs and driving engagement, which further developed his expertise in customer success management.
Education in Computer Science
Michael Magil earned a Bachelor of Science degree in Computer Science from the Rochester Institute of Technology. His studies spanned from 1982 to 1987, providing him with a solid technical foundation that has supported his career in software engineering and customer success. This educational background has been instrumental in his ability to manage complex technology projects.
Involvement in AI and Machine Learning Projects
At Digital.ai, Michael Magil has been involved in managing artificial intelligence and machine learning projects aimed at driving business outcomes. His work in this area reflects his commitment to leveraging advanced technologies to enhance customer experiences and operational efficiency.