Peyton Chou, Mcsa, Mcitp, Itil, Ccna
About Peyton Chou, Mcsa, Mcitp, Itil, Ccna
Peyton Chou is a Senior Technical Support Engineer specializing in DevOps at Digital.ai, where he has worked since 2022. He has extensive experience in technical support and software deployment, collaborating with various teams to enhance processes and mentor junior engineers.
Work at Digital.ai
Peyton Chou has been employed at Digital.ai as a Senior Technical Support Engineer-DevOps since 2022. In this role, he is based in Boston, Massachusetts, and collaborates with various teams, including engineers, customer success managers, and professional services. His focus is on enhancing software deployment processes and automating builds with integration checks for downstream deployment to multiple environments.
Education and Expertise
Peyton Chou holds a Bachelor of Arts in Economics from the University of Massachusetts Amherst, where he studied from 1998 to 2001. He also attended Boston College for one year from 1997 to 1998. He has obtained several professional certifications, including MCSA, MCITP, ITIL, and CCNA, which reflect his expertise in IT and technical support.
Background
Peyton Chou has a diverse background in technical support and engineering roles across various organizations. He began his career as a Business Analyst at Codix in Vietnam in 2012. He has since held positions such as Application Support Analyst II at Boston Financial Data Services, Application Support Engineer at American Well, and Technical Support Engineer at RWS Group. His experience spans from 2011 to the present, with roles in both the United States and abroad.
Technical Skills and Responsibilities
Peyton Chou specializes in implementing complex test environments using technologies such as Docker, Kubernetes, AWS, and Azure. He integrates third-party software tools, including Ansible, Chef, Puppet, Git, Jira, Jenkins, JBoss, IIS, Tomcat, vSphere, and Okta, to facilitate workflow automation. Additionally, he mentors junior support engineers in DevOps practices and technical support.
Previous Employment History
Before joining Digital.ai, Peyton Chou worked in various technical support and analysis roles. He served as a Technical Support Analyst at AIR Worldwide from 2016 to 2018 and as a Technical Support Engineer at RWS Group from 2020 to 2022. He also worked as a Project Analyst at Deutsche Bank in 2011 and as an IT Contractor in 2013. His experience includes a total of over a decade in the IT sector.