Ram Prasad
About Ram Prasad
Ram Prasad is a Senior Software Engineer - L2 Support at Digital.ai in Chennai, India, with over eight years of experience in software engineering and technical support. He specializes in resolving production deployment issues and managing customer priorities to benefit both clients and the organization.
Work at Digital.ai
Ram Prasad has been employed at Digital.ai as a Senior Software Engineer - L2 Support since 2021. In this role, he specializes in resolving production deployment issues and managing ad-hoc customer priorities. His work aims to ensure mutual benefits for both the customer and the organization. His position reflects his expertise in technical support and software engineering.
Previous Experience at CollabNet VersionOne
Prior to joining Digital.ai, Ram Prasad worked at CollabNet VersionOne as a Software Engineer - L2 Technical Support from 2018 to 2021. During his tenure, he focused on providing technical support and addressing customer needs, further enhancing his skills in software engineering and customer service.
Experience at Aricent
Ram Prasad's career includes a significant role at Aricent, where he served as a Senior Software Engineer in Critical Issue Analysis and Field Support from 2013 to 2018. This five-year experience contributed to his extensive knowledge in technical support and critical issue resolution.
Education and Expertise
Ram Prasad holds a Bachelor's Degree in Computer Engineering from Vel Tech, where he studied from 2008 to 2012. His educational background laid the foundation for his career in software engineering and technical support, equipping him with the necessary skills to excel in his roles.
Background in Technical Support
Ram Prasad possesses a strong background in technical support roles, with a focus on critical issue analysis and field support. His extensive experience in this area has enabled him to effectively address production deployment issues and manage customer priorities throughout his career.