Roxanna G.
About Roxanna G.
Roxanna G. is a Customer Success Manager at Digital.ai, where she has worked since 2021. She has a diverse background in sales, project management, and marketing, with previous roles at companies such as IBM and RadioShack.
Current Role as Customer Success Manager
Roxanna G. currently holds the position of Customer Success Manager at Digital.ai, a role she has occupied since 2021. In this capacity, she focuses on ensuring client satisfaction and success, leveraging her extensive background in sales enablement and project management. Her experience allows her to effectively address client needs and foster strong relationships, which are essential for customer retention and growth.
Previous Experience at Digital.ai
Prior to her current role, Roxanna G. worked at Digital.ai as a Business Development Representative from 2020 to 2021. During her time in this position, she contributed to the company's growth in the Amsterdam Area. Her responsibilities included identifying new business opportunities and supporting sales initiatives, which laid the groundwork for her transition into customer success.
Educational Background
Roxanna G. has a solid educational foundation in marketing and professional development. She earned a Bachelor of Science in Marketing from the University of Puerto Rico-Mayaguez, completing her studies in 2015. She furthered her education with a Master's degree in Professional Development from Universidad de Alcalá in 2017. Additionally, she studied Retail Marketing & Omnichannel Experience at MSMK, obtaining another Master's degree in 2016. Roxanna also participated in an exchange program at Universidad de Salamanca in 2013.
Diverse Work Experience
Roxanna G. has accumulated diverse work experience across various industries. Before joining Digital.ai, she worked as a Program Manager at IBM from 2016 to 2017 in Madrid, Spain. She also served as a Business Development Representative at XebiaLabs from 2018 to 2020. Earlier in her career, she held roles such as Assistant to Account Manager at Ad-diction in 2014 and Winter Sales Associate at RadioShack in 2010. This varied background enhances her capabilities in customer success.
Language Proficiency
Roxanna G. is bilingual in English and Spanish, which enhances her communication skills and ability to engage with a diverse client base. This proficiency is particularly beneficial in her role as Customer Success Manager, allowing her to effectively address the needs of clients from different linguistic backgrounds.