Sailesh Krishnan
About Sailesh Krishnan
Sailesh Krishnan is a leader in Customer Success, Technical Account Management, and Services at Digital.ai in Bengaluru, India. He has a background in Mechanical Engineering and extensive experience in data analytics and customer management.
Work at Digital.ai
Sailesh Krishnan has been with Digital.ai since 2021, serving as the Leader of Customer Success, Technical Account Management, and Services. In this role, he manages a team of six full-time employees and oversees a Services Annual Recurring Revenue (ARR) of 4.5 million USD. He acts as the first point of contact for all customer escalations, ensuring effective resolution and maintaining customer satisfaction. Prior to his current position, he held the role of Customer Success Manager at Digital.ai from 2018 to 2021.
Education and Expertise
Sailesh Krishnan holds a Bachelor's Degree in Mechanical Engineering from SRM University, where he studied from 2009 to 2013. He furthered his education by obtaining a Master’s Degree in Strategy, Consulting, and Digital Transformation from EDHEC Business School in 2017. His educational background provides a strong foundation for his expertise in customer success and technical account management.
Professional Background
Sailesh Krishnan has a diverse professional background that includes various roles in analytics and management. He began his career as a Decision Scientist at Mu Sigma from 2013 to 2014. He then worked as a Senior Business Analyst at BigTapp Pte Ltd from 2014 to 2016, followed by a role as Product Manager/Data Strategy at the same company for five months in 2016. He also served as a Procurement Consultant/Senior Data Analyst/Product Manager at Enabling Procurement SPRL in Brussels from 2017 to 2018.
Leadership in Services
In his current role at Digital.ai, Sailesh Krishnan leads the Intelligence segment of the business, previously known as Numerify. His leadership in services is characterized by his focus on customer success and technical account management. He has been instrumental in driving the company's strategy and ensuring the effective delivery of services to clients.
Notable Contributions
Sailesh Krishnan was the first employee of a Big Data Analytics company based in Singapore, showcasing his early involvement in the analytics field. His experience across various roles and companies has equipped him with a comprehensive understanding of customer needs and business operations, contributing to his effectiveness in managing customer success initiatives.