Taylor Brown
About Taylor Brown
Taylor Brown is a Customer Success Manager with extensive experience in B2B SaaS environments. Currently employed at Digital.ai, Brown has a strong background in client relations and has held various roles in customer service and project assistance.
Work at Digital.ai
Taylor Brown currently serves as a Customer Success Manager at Digital.ai, a role held since 2023. In this position, Taylor focuses on fostering strong client relationships and ensuring successful product and service utilization. This role builds on extensive experience in customer success and client management, emphasizing collaboration with cross-functional teams to meet client needs.
Previous Experience in Customer Success
Prior to Digital.ai, Taylor worked as a Customer Success Manager at Conversica from 2019 to 2023. During this four-year tenure in Bellingham, WA, Taylor developed a deep understanding of B2B SaaS environments, which enhanced the ability to support clients effectively. This experience contributed to a strong foundation in client relationship management.
Background in Customer Service
Taylor's career began in customer service roles, including a position as a Customer Service Agent at Horizon Air from 2016 to 2019. Additionally, Taylor worked as a Cashier Customer Service at Fred Meyer and as a Pharmacy Assistant at the same company. These roles provided valuable insights into client needs and service excellence.
Education and Expertise
Taylor holds a Bachelor of Arts in Communication from Saint Mary's College of California, obtained between 2012 and 2014. Additionally, Taylor earned an Associate of Arts and Sciences from Whatcom Community College from 2010 to 2012. This educational background supports a strong foundation in effective communication and interpersonal skills, essential for success in customer-focused roles.
Professional Development and Skills
Taylor has developed a robust skill set through various roles, including an Onboarding Specialist at NexTravel and an Employee Onboarding and Relocation Specialist at Alaska Airlines. This diverse experience has equipped Taylor with the ability to understand client needs and collaborate with teams to exceed expectations in service delivery.