Vicky Savage
About Vicky Savage
Vicky Savage serves as the Customer Success Manager EMEA at Digital.ai since 2020, bringing extensive experience in sales and customer management from previous roles at Jet2.com and Flight Centre Travel Group. She is recognized for her strategic thinking and ability to implement operational efficiencies.
Work at Digital.ai
Vicky Savage has been serving as the Customer Success Manager for the EMEA region at Digital.ai since 2020. Based in Leeds, England, she has focused on enhancing customer satisfaction and retention within her role. Her responsibilities include implementing strategic customer enhancements and operational efficiencies, leveraging her extensive experience in sales and account management.
Previous Experience in Customer Operations
Before joining Digital.ai, Vicky Savage worked at Jet2.com and Jet2holidays as the Overseas Operations Development Manager from 2019 to 2020. In this role, she contributed to operational improvements and customer service strategies. Her earlier positions at Flight Centre Travel Group included various roles, such as Sales Consultant and Team Leader, where she focused on product strategy and customer engagement.
Education and Expertise
Vicky Savage studied at TAFE SA, where she earned two Associate’s Degrees in Meeting and Event Planning and in Tourism and Travel Services Management from 2001 to 2004. Her educational background supports her expertise in customer success, sales, and account management, equipping her with the skills necessary for her roles in the travel and technology sectors.
Career Background in Travel Industry
Vicky Savage has a diverse background in the travel industry, having worked for Flight Centre Travel Group in various capacities from 2007 to 2018. Her roles included Sales Consultant, Team Leader Worldwide Traveler, and Team Leader Product Strategy. She also worked at Great Southern Railway as a Sales Consultant and Sales Assistant, where she developed her skills in customer service and sales.
Professional Recognition
Vicky Savage is recognized for her ability to think strategically and solve problems creatively. Her colleagues describe her as a big picture thinker and an outside-the-box problem solver. She is noted for her ambition, confidence, and self-driven approach to her professional responsibilities, contributing to her success in customer success management.