Vimal Thamizharasan
About Vimal Thamizharasan
Vimal Thamizharasan is a Technical Support Engineer currently employed at Digital.ai in Chennai, India, where he has worked since 2022. He has a background in Information Technology and has held various roles in technical support and training, including positions at CMS Computers Limited and MicroGenesis Techsoft Pvt. Ltd.
Current Role at Digital.ai
Vimal Thamizharasan serves as a Technical Support Engineer at Digital.ai, a position he has held since 2022. Based in Chennai, Tamil Nadu, India, he focuses on providing technical support and solutions to clients. His role involves managing escalations and ensuring timely feedback is communicated to management, contributing to improved operational efficiency.
Previous Experience in Technical Support
Before joining Digital.ai, Vimal worked as a Senior Support Engineer at MicroGenesis Techsoft Pvt. Ltd. from 2021 to 2022 in Bangalore. He also held the position of Support Engineer at Digital.ai from 2017 to 2021, where he developed expertise in customer support processes. Earlier in his career, he worked as a Senior Redhat Trainer at mazenetsolution from 2015 to 2017 in Chennai, where he trained individuals in Redhat technologies.
Experience at CMS Computers Limited
Vimal Thamizharasan began his career in technical training at CMS Computers Limited in 2015, where he worked as a Redhat Trainer for five months in Trichy. This role allowed him to gain foundational experience in training and support within the IT sector.
Education and Certifications
Vimal holds a Bachelor of Technology (BTech) degree in Information Technology from Anna University, where he studied from 2002 to 2006. In addition to his degree, he has obtained certifications in Linux (RHCE) and AWS Cloud Practitioner, enhancing his technical skills and knowledge in cloud computing and Linux environments.
Technical Documentation and Contributions
During his tenure in technical support roles, Vimal authored technical documents that were published on the company's support site. This contribution reflects his ability to communicate complex technical information effectively and support knowledge sharing within the organization.