Zoe Meyer
About Zoe Meyer
Zoe Meyer is a seasoned professional in customer experience and advocacy, currently serving as the Director of Customer Experience and Advocacy at Digital.ai. With extensive experience in various marketing roles across multiple companies, she has a strong background in implementing customer feedback programs and managing global marketing initiatives.
Work at Digital.ai
Zoe Meyer currently serves as the Director of Customer Experience and Advocacy at Digital.ai, a position she has held since 2022. In this role, she focuses on enhancing customer engagement and fostering advocacy within the organization. Her experience in customer experience management and advocacy is integral to her responsibilities at Digital.ai, where she aims to drive customer satisfaction and loyalty.
Professional Background
Zoe Meyer has a diverse professional background with significant experience in customer advocacy and marketing. Prior to her current role, she worked at Commvault from 2018 to 2022, where she managed Customer Engagement and Global Customer Advocacy Programs. Her earlier roles include positions at CA Technologies, Sprint, and Cyrix Corporation, where she held various marketing and program management positions. This extensive experience has equipped her with a comprehensive understanding of customer needs and market dynamics.
Education and Expertise
Zoe Meyer holds a Bachelor of Arts degree in Finance, Economics, and German from Luther College. She furthered her education by obtaining a Master's degree in International Marketing from the Thunderbird School of Global Management. Additionally, she has achieved the WSET Level 3 Award in Wines, showcasing her commitment to continuous learning and expertise in diverse fields.
Achievements in Customer Advocacy
During her career, Zoe Meyer has implemented several key initiatives in customer advocacy. Notably, she launched the inaugural Customer Advisory Board at her current organization, incorporating both virtual and in-person components. She also implemented the company's first corporate-wide Net Promoter Survey program, automating workflows with Salesforce and Groove, which reflects her strategic approach to enhancing customer experience.
B2B Customer Advocacy Blog
Zoe Meyer runs a B2B customer advocacy blog at www.customer-360.com, where she shares insights and strategies related to customer experience and advocacy. This platform serves as a resource for professionals looking to enhance their understanding of customer engagement and advocacy practices in the business-to-business sector.