Don Ballard
About Don Ballard
Don Ballard is a Customer Service Manager at Digital Control Incorporated, where he has worked since 2002, specializing in training and troubleshooting DCI products globally. He has over two decades of experience in customer service management and a background in the geological boring industry.
Current Role at Digital Control
Don Ballard serves as the Customer Service Manager at Digital Control Incorporated, a position he has held since 2002. In this role, he is responsible for training and troubleshooting DCI products on a global scale. His extensive experience in the geological boring industry contributes to his effectiveness in managing customer service operations. Ballard has dedicated over two decades to enhancing customer satisfaction and ensuring the successful implementation of DCI products.
Previous Experience at The Robbins Company
Prior to his tenure at Digital Control Incorporated, Don Ballard worked at The Robbins Company from 1988 to 1992 as a General Superintendent. During this four-year period, he gained valuable insights and experience in operational management within the construction and geological boring sectors. This role provided him with a solid foundation for his later work in customer service management.
Educational Background
Don Ballard has a diverse educational background, having studied at Washington State University and the Community College of the Air Force. He focused on Secondary Education, achieving a Bachelor's degree with a minor in History and additional studies in Sports Training. His educational journey spanned from 1977 to 1985, equipping him with knowledge applicable to both education and management roles.
Expertise in Customer Service Management
With over two decades of experience in customer service management at Digital Control Incorporated, Don Ballard has developed a strong skill set in addressing customer needs and resolving issues effectively. His role involves overseeing customer interactions and ensuring that the services provided meet the expectations of clients in the geological boring industry.
Experience in Geological Boring Industry
Don Ballard possesses extensive experience in the geological boring industry through his current role at Digital Control Incorporated. His responsibilities include training personnel and troubleshooting products, which has contributed to his deep understanding of industry practices and customer requirements. This expertise is essential for providing effective support and solutions to clients worldwide.