Pratik Shah
About Pratik Shah
Pratik Shah is a Service Manager with expertise in fault rectification for tower cranes, managing service calls from customer interaction to post-commissioning support. He has a background in Automation Engineering and Electrical Engineering, and has worked at Digital Control Incorporated since 2018.
Work at Digital Control
Pratik Shah has been serving as the Service Manager at Digital Control Incorporated since 2018. In this role, he oversees the entire lifecycle of crane service calls, managing everything from initial customer interactions to post-commissioning support. His responsibilities include ensuring customer satisfaction through the Customer Satisfaction Index (CSI) within the service department. Shah's expertise in fault rectification for tower cranes is critical in addressing and resolving issues effectively, utilizing both manual and telephonic methods.
Education and Expertise
Pratik Shah holds a Bachelor of Engineering (BE) degree in Electrical from Rajasthan University, where he studied from 2005 to 2009. He furthered his education at Prolific Systems & Technologies, specializing in Automation Engineer Technology/Technician, and achieved the Certified Automation Engineer (CAE) designation. His educational background supports his expertise in the service and technical management of tower cranes, including external, internal, and self-erecting types.
Background
Pratik Shah has built a career focused on the service and technical management of tower cranes. His role involves providing technical guidance and support to dealers, which enhances their ability to manage crane operations effectively. His experience and knowledge in fault rectification have established him as a reliable resource in the industry.
Achievements
In his position as Service Manager, Pratik Shah has contributed to improving customer satisfaction within the service department by implementing the Customer Satisfaction Index (CSI). His efforts in managing crane service calls and providing technical support have played a significant role in maintaining operational efficiency and customer relations.