Ana Carolina Benson
About Ana Carolina Benson
Ana Carolina Benson is a Senior Customer Success Engineer with extensive experience at Digital River, where she has held various roles since 2011. She has a background in customer operations and incident management, complemented by her education in Business Administration.
Current Role at Digital River
Ana Carolina Benson serves as a Senior Customer Success Engineer at Digital River. She has held this position since 2020, contributing to customer success initiatives and enhancing client relationships. Her role focuses on ensuring that customers achieve their desired outcomes while using Digital River's services.
Previous Positions at Digital River
Ana Carolina Benson has held multiple roles at Digital River. She worked as a Senior Customer Operations Specialist for three months in 2020. Prior to that, she was a Client Operations / E-Commerce Specialist from 2017 to 2020 for three years. Additionally, she served as a Customer Service Escalation Specialist for five months in 2012 and held various incident management roles from 2011 to 2020.
Education and Training
Ana Carolina Benson studied Business Administration, Management, and Operations at Universidade de Taubaté from 2007 to 2008. She also attended Abbey College, where she completed a course in General English from 2008 to 2009. This educational background supports her professional roles in customer success and operations.
Background in Customer Service
Ana Carolina Benson began her career in customer service as a Portuguese and English Customer Service Representative at Digital River from 2011 to 2012. She later progressed to roles with increasing responsibility, including Senior Incident Manager and Technical Center Agent, demonstrating her expertise in customer support and incident management.