Erica Priscila Fernandes
About Erica Priscila Fernandes
Erica Priscila Fernandes is a Customer Operations Specialist at Digital River, where she has worked since 2017. She is a native Portuguese speaker, fluent in English, and knowledgeable in Italian and Spanish, actively enhancing her communication skills through training.
Work at Digital River
Erica Priscila Fernandes has been employed at Digital River since 2017. Initially, she worked as a Customer Service Representative for one year before transitioning to her current role as a Customer Operations Specialist in 2018. In her position, she focuses on enhancing customer communication and operational efficiency. Erica is based in Shannon and has accumulated a total of seven years of experience in customer operations within the company.
Education and Expertise
Erica completed her studies in Dentistry in Brazil and furthered her education with a Postgraduate degree in Root Canal treatment by 2016. This educational background provides her with a strong foundation in detail-oriented tasks and patient care, which translates into her customer operations role. Additionally, she actively participates in training and coaching sessions to improve her communication skills.
Language Proficiency
Erica is a native Portuguese speaker and is fluent in English. She also possesses knowledge of Italian and Spanish, which enhances her ability to communicate with a diverse customer base. To further improve her language skills, she is currently attending English classes.
Skills and Competencies
Erica demonstrates strong organizational and multitasking skills, enabling her to perform effectively in fast-paced environments. Her ability to manage multiple responsibilities simultaneously contributes to her success in customer operations. She is committed to continuous improvement, as evidenced by her participation in training programs.