Erik Heide
About Erik Heide
Erik Heide is a Customer Success Manager at Digital River, where he has worked since 2020. He previously held roles in sales and business development at Select Source International and Ardensway, contributing to significant client revenue growth.
Work at Digital River
Erik Heide has been employed at Digital River as a Customer Success Manager since 2020. In this role, he is responsible for managing client relationships and ensuring their satisfaction with the company's services. His responsibilities include overseeing client Profit & Loss and Life-Time Value potential. Heide plays a crucial role in the discovery, planning, and implementation of clients' long-term strategies, business objectives, and key performance indicators (KPIs). His work contributes to the overall success and retention of clients within the organization.
Previous Experience at Select Source International
Before joining Digital River, Erik Heide worked at Select Source International as a Sales and Business Development Manager and Customer Success Manager from 2019 to 2020. During his 11-month tenure in Minnetonka, Minnesota, he focused on enhancing client relationships and driving business growth. His experience in sales and customer success laid the foundation for his current role, where he continues to build on his skills in client management and strategic planning.
Experience at Ardensway
Erik Heide served as a Sales Manager at Ardensway from 2013 to 2015. His two-year experience in Eden Prairie involved managing sales operations and developing strategies to increase revenue. This role provided him with valuable insights into sales processes and customer engagement, which he later applied in his subsequent positions in customer success and business development.
Education and Expertise
Erik Heide studied at the University of North Dakota, where he earned a Communications Major with an emphasis in Advertising and Marketing from 2006 to 2012. His academic background equipped him with essential skills in communication, marketing strategies, and client engagement, which are critical in his roles in customer success and sales management.
Achievements in Client Revenue Growth
During his tenure at Digital River, Erik Heide achieved a 27% average year-over-year client revenue growth during the 2020 pandemic and into 2021. This accomplishment highlights his ability to drive revenue and enhance client relationships even in challenging circumstances, showcasing his effectiveness as a Customer Success Manager.