Frederic Fogliaresi
About Frederic Fogliaresi
Frederic Fogliaresi serves as the Customer Success Director at Digital River, a position he has held since 2020 in Shannon, Ireland. With extensive experience in customer success and eCommerce management, he oversees 17 online stores in the EMEA region.
Work at Digital River
Frederic Fogliaresi has been serving as the Customer Success Director at Digital River since 2020. In this role, he focuses on enhancing customer satisfaction and driving success for clients across the EMEA region. Prior to this position, he held several roles within the company, including Senior Customer Success Manager from 2016 to 2020, Store Operations Manager - Games from 2014 to 2016, and EMEA Trainer & QA from 2011 to 2014. His extensive experience at Digital River spans over a decade, showcasing his commitment to the organization.
Background
Frederic Fogliaresi has a diverse professional background in customer support and management. He began his career as a Technical Sales Engineer at Apple from 2006 to 2007, followed by a position as a Reservation Sales Associate at Starwood Hotels & Resorts Worldwide, Inc. in 2007. He then transitioned to technical support roles at Sykes and Genworth Financial before joining Digital River. His early experiences laid the foundation for his expertise in customer success and eCommerce.
Education and Expertise
Frederic studied at Lycée Sainte-Geneviève, where he focused on Hotel, Motel, and Restaurant Management, earning a Brevet d'études professionnelles (BEP) from 2001 to 2003. His educational background complements his professional expertise in developing and managing eCommerce and mobile commerce strategies. He possesses skills in user experience and store optimization, including conducting multivariate tests to enhance online performance.
Achievements in Customer Success Management
In his current role as Customer Success Director, Frederic Fogliaresi manages 17 online stores in the EMEA region. He is responsible for continuous optimization and the development of growth strategies for these stores. His previous roles at Digital River have equipped him with the knowledge and skills necessary to drive customer success and improve overall user experience across multiple platforms.