Joao Castro
About Joao Castro
Joao Castro is a Client Operations & Services Specialist with extensive experience in incident management and client services. He has worked at Digital River since 2014 and has held various roles, contributing to operational efficiency and coaching internal teams.
Work at Digital River
Joao Castro has held multiple roles at Digital River since 2014. He currently serves as a Client Operations & Services Specialist and has been in this position since 2017. In addition, he has worked as an Incident Management Specialist for 10 years and has been involved in Logistics/Fulfillment Operations for 7 years. His responsibilities include ensuring operational services meet agreed service levels and assisting in client support. Prior to these roles, he worked as a Customer Service Representative from 2013 to 2014.
Experience at RSA Security
Since 2019, Joao Castro has been employed at RSA Security as a Business Operations Analyst. In this role, he utilizes his skills in operational efficiency and client services. His experience in coaching and guiding internal teams contributes to the overall effectiveness of the organization's operations.
Previous Employment at McDonald's
Joao Castro worked at McDonald's as a Crew Trainer from 2012 to 2013 in Bromley, United Kingdom. This role provided him with foundational experience in team training and customer service, which has been beneficial in his subsequent positions.
Education and Expertise
Joao Castro studied at FIP - Faculdade do Interior Paulista, where he earned a Bachelor of Business Administration (B.B.A.) from 2009 to 2013. His educational background in Business Administration and Management has equipped him with the knowledge and skills necessary for his roles in client operations and business analysis.