Julia Bikoi
About Julia Bikoi
Julia Bikoi is a Customer Service Representative at Digital River, where she has worked since 2015. With a background in education and psychology, she is recognized for her calm demeanor, adaptability, and strong problem-solving skills in customer service.
Work at Digital River
Julia Bikoi has been employed at Digital River as a Customer Service Representative since 2015. Over her nine years in this role, she has developed a strong ability to resolve complex customer service issues efficiently. Her position is based in Shannon, County Clare, Ireland, where she has contributed to the company's commitment to customer satisfaction. Julia is known for her motivation to address urgent customer complaints and achieve quick resolutions, showcasing her adaptability in various team environments.
Previous Experience in Customer Service
Before joining Digital River, Julia Bikoi worked at Berlitz Austria GmbH as a Teacher for Russian from 2003 to 2007. This role allowed her to develop her communication skills and engage with diverse groups of learners. Additionally, she worked at DHL Express Austria as a Datatypistin from 2003 to 2005, where she gained experience in data entry and administrative tasks. These positions contributed to her extensive experience in customer service and her ability to remain calm under pressure.
Education and Expertise
Julia Bikoi holds a Master's Degree in Education and Psychology from the State University of Education in Sankt-Petersburg, which she completed from 1993 to 1999. She also studied at the International Institute of Humanistic, where she achieved the qualification of Psychotherapist in 1999. This educational background has equipped her with strong organizational and communication skills, which she applies in her customer service role.
Professional Attributes
Julia Bikoi is recognized for her attentive, friendly, and reliable demeanor in professional settings. Her ability to remain calm under pressure and adapt to various team environments has made her an asset in customer service. Julia demonstrates a strong commitment to resolving customer requests efficiently, showcasing her dedication to providing excellent service.