Justin Fast
About Justin Fast
Justin Fast is a Senior Customer Success Manager at Digital River, where he has worked for 11 years. He has a strong background in international market strategies and technical integration, having secured significant deals and contributed to substantial revenue increases for various clients.
Work at Digital River
Justin Fast has served as a Senior Customer Success Manager at Digital River since 2013. Over his 11 years in this role, he has contributed significantly to the company's operations in the Greater Minneapolis-St. Paul Area. His responsibilities include mentoring new team members and promoting knowledge sharing within the global Customer Success team. Fast has implemented innovative strategies, such as the first on-shore MOR/SOR selling model in China for a physical client, showcasing his expertise in international market strategies.
Education and Expertise
Justin Fast holds a Bachelor of Arts in Mass Communications/Advertising and a Bachelor of Science in Marketing, both from Minot State University, where he studied from 1992 to 1996. His educational background provides a solid foundation for his career in customer success and marketing. Fast's expertise includes advanced technical integration skills, demonstrated through his successful use of APIs and Salesforce Connectors to secure significant deals.
Background
Before joining Digital River, Justin Fast worked at Red Circle Agency as an Account Supervisor from 2010 to 2013. His experience in this role helped him develop skills in client management and strategic planning, which he later applied in his current position. Fast's career trajectory reflects a consistent focus on customer success and business development.
Achievements
Justin Fast has made notable contributions to Digital River, including the development of proprietary tools that enabled a hardware client to establish an internal B2B sales team. This initiative led to a 40% increase in overall store sales and generated over $28 million in annual revenue. Additionally, he played a key role in persuading a communication company to launch a B2B channel for a new product line, resulting in a $34 million revenue increase over two years.