Katharina Kunze
About Katharina Kunze
Katharina Kunze is a Senior Customer Success Manager at Digital River, with a strong background in eCommerce and tourism. She has held various roles in customer success and sales management, demonstrating a structured work approach and commitment to client relationships.
Current Role as Senior Customer Success Manager
Katharina Kunze currently serves as a Senior Customer Success Manager at Digital River, a position she has held since 2021. Based in Köln, Nordrhein-Westfalen, Deutschland, she focuses on enhancing customer satisfaction and success within the organization. Her role involves managing client relationships and ensuring that customers achieve their desired outcomes using Digital River's services.
Previous Experience at Digital River
Before her current position, Katharina worked at Digital River as a Customer Success Manager from 2019 to 2021. During her two years in this role, she contributed to customer retention and satisfaction initiatives, leveraging her skills in client management to support the company's objectives.
Background in Customer Success at Trusted Shops
Katharina Kunze has significant experience in customer success roles, having worked at Trusted Shops as a Team Leader Customer Success from 2018 to 2019. She led a team in Köln und Umgebung, Deutschland, focusing on improving customer engagement and success metrics. Additionally, she served as a Customer Success Manager at Trusted Shops from 2017 to 2018, further solidifying her expertise in customer relationship management.
Experience in the Tourism Industry
Prior to her roles in customer success, Katharina held positions in the tourism sector. She worked as a Sales Manager for Continental Europe at Contiki Holidays from 2014 to 2016 and as a Branch Leader at STA Travel from 2011 to 2013. These experiences provided her with a strong foundation in sales and customer service within the tourism industry.
Education and Expertise in International Tourism Management
Katharina Kunze studied International Tourism Management at IUBH Internationale Hochschule, where she earned her Bachelor of Arts (B.A.) from 2008 to 2011. This educational background complements her professional experience, allowing her to integrate knowledge from both the eCommerce and tourism sectors effectively.