Katharina Stock
About Katharina Stock
Katharina Stock is a Senior Customer Success Manager with extensive experience in eCommerce and tourism. She has held various roles in customer success and sales across multiple companies, demonstrating a structured and committed approach to her work.
Current Role as Senior Customer Success Manager
Katharina Stock currently serves as a Senior Customer Success Manager at Digital River, a position she has held since 2021. Based in Köln, Nordrhein-Westfalen, Deutschland, she focuses on enhancing customer satisfaction and driving success for clients. Her role involves developing strategies to improve customer engagement and retention, ensuring that clients receive optimal value from Digital River's services.
Previous Experience at Digital River
Katharina Stock previously worked at Digital River as a Customer Success Manager from 2019 to 2021. During her two years in this role, she was responsible for managing customer relationships and ensuring successful onboarding processes. Her experience at Digital River laid the foundation for her current position, allowing her to build on her skills in customer success management.
Experience in the Tourism Industry
Before her tenure at Digital River, Katharina Stock worked in the tourism sector as a Sales Manager for Contiki Holidays from 2014 to 2016. Her role involved managing sales operations across Continental Europe, which provided her with valuable insights into customer needs in the travel industry. Additionally, she served as Branch Leader at STA Travel from 2011 to 2013, further solidifying her expertise in customer engagement within tourism.
Educational Background in International Tourism Management
Katharina Stock earned her Bachelor of Arts (B.A.) in International Tourism Management from IUBH Internationale Hochschule, where she studied from 2008 to 2011. This academic background equipped her with essential knowledge and skills relevant to her career in both eCommerce and the tourism industries, contributing to her effectiveness in customer success roles.
Skills and Approach to Customer Success
Katharina Stock is recognized for her structured approach to work, which enhances her efficiency and effectiveness in managing customer relationships. She demonstrates a high level of commitment and maintains an open, approachable demeanor, facilitating successful interactions with clients and fostering strong team collaborations.