Lien Goethals
About Lien Goethals
Lien Goethals serves as the Senior Customer Operations Manager at Digital River, where she has worked since 2006. With a strong background in business administration and extensive experience in managing customer service operations across the EMEA region, she has significantly contributed to the company's growth and customer satisfaction.
Work at Digital River
Lien Goethals has been employed at Digital River since 2006, currently holding the position of Senior Customer Operations Manager. Over her 18 years with the company, she has played a significant role in managing customer service operations, particularly across the EMEA region. Prior to her current role, she served as a Tier 2 Customer Service Representative from 2006 to 2022, where she developed a deep understanding of customer needs and operational challenges.
Education and Expertise
Lien Goethals has a strong educational background in business administration and management. She studied at Lincoln College, where she earned a Diploma for the Professional Administrator from 2005 to 2006. Her academic qualifications complement her extensive experience in customer operations, enabling her to effectively manage and improve service delivery within her role at Digital River.
Background
Lien Goethals has built a career focused on customer service and operations management. Her work at Digital River spans over 17 years, during which she has gained extensive experience in managing customer service operations across the EMEA region. This background has equipped her with the skills necessary to address customer concerns and enhance overall satisfaction.
Achievements
Throughout her tenure at Digital River, Lien Goethals has contributed to the company's growth and customer satisfaction. Her long-standing involvement in customer operations management has allowed her to implement effective strategies that support the company's objectives and improve service quality.