Mariana Oliveira Fernandes
About Mariana Oliveira Fernandes
Mariana Oliveira Fernandes is the Manager of Fraud Operations at Digital River, where she has worked since 2019. She has extensive experience in fraud management within the e-commerce sector and a strong background in chargebacks and electronic payment systems.
Current Role in Fraud Operations
Mariana Oliveira Fernandes serves as the Manager of Fraud Operations at Digital River, a position she has held since 2019. In this role, she oversees the management of fraud-related activities, ensuring the integrity of transactions within the e-commerce sector. Her responsibilities include developing strategies to prevent fraudulent activities and leading a team focused on maintaining security in electronic payment systems.
Previous Experience at Digital River
Mariana Oliveira Fernandes has a significant history with Digital River, where she worked in various roles from 2008 to 2019. She began as a Customer Service Representative, progressing to a Fraud Investigator and later a Senior Fraud Investigator. During her tenure, she gained extensive experience in managing fraud operations, handling chargebacks, and improving customer relationship management processes.
Education and Language Proficiency
Mariana Oliveira Fernandes studied at Universidade de Aveiro from 1998 to 2003, where she achieved proficiency in Portuguese and French languages. This educational background contributes to her effective communication skills in diverse environments, particularly in customer service and fraud prevention.
Expertise in Fraud Management
Mariana Oliveira Fernandes possesses extensive expertise in managing fraud operations within the e-commerce sector. Her skills include handling chargebacks and electronic payment systems, which are critical in preventing financial losses. She has demonstrated a strong ability to lead teams in high-pressure environments, focusing on fraud prevention and enhancing operational efficiency.