Michelle Diaz, Pmp
About Michelle Diaz, Pmp
Michelle Diaz is a Senior Customer Success Manager at Digital River, with extensive experience in project management and customer success. She has worked in various roles across notable companies, including IBM and NEC Enterprise Solutions, and has a background in business information management from the University of Westminster.
Current Role at Digital River
Michelle Diaz serves as a Senior Customer Success Manager at Digital River, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and driving success for clients. Her responsibilities include implementing process improvements and developing strategies that align with client needs. She works remotely, contributing to the company's objectives through her expertise in customer engagement and support.
Previous Experience at Loma Linda University
Prior to her current role, Michelle worked at Loma Linda University as an IT/IS Project Coordinator for five months in 2020. This position involved coordinating various IT projects and ensuring they met organizational goals. Her experience in this role contributed to her understanding of project management within an academic setting.
Professional Background in Project Management
Michelle has a diverse background in project management, having worked as a Project Scheduler and Assistant Project Manager at NEC Enterprise Solutions in the UK and Ireland from 2006 to 2008. She also held the position of PAN EMEA Security Education Consultant at IBM from 2003 to 2005. These roles provided her with valuable experience in managing projects and coordinating teams across various sectors.
Educational Background
Michelle studied at the University of Westminster, where she earned a BA in Managing Business Information from 1998 to 2001. She furthered her education at UCLA Extension in 2021, completing a program that lasted 11 months. This educational foundation has equipped her with essential skills in business management and information systems.
Contributions to Diversity and Inclusion
Michelle actively participates in the Diversity & Inclusion Council, where she contributes to marketing case studies and process improvement strategies. Her involvement reflects her commitment to fostering an inclusive workplace and improving organizational practices. She has also implemented several internal and client process improvements, enhancing operational efficiency.