Mike Ertresvaag
About Mike Ertresvaag
Mike Ertresvaag serves as the Director of Payment Analytics and Operations at Digital River, where he has worked since 2017. He has extensive experience in chargeback operations and payment analytics, specializing in subscription billing optimization and machine learning applications.
Current Role in Payment Analytics and Operations
Mike Ertresvaag serves as the Director of Payment Analytics and Operations at Digital River, a position he has held since 2017. In this role, he focuses on optimizing payment processes and enhancing operational efficiency. He utilizes advanced analytical techniques, including machine learning models, to improve decision-making in payment analytics. His leadership in this area contributes to the overall effectiveness of Digital River's payment systems.
Previous Experience at Digital River
Mike Ertresvaag has a long history with Digital River, having worked there in various capacities since 2003. He began his tenure as a Chargeback Analyst from 2003 to 2009, followed by roles as Chargeback Project Manager from 2009 to 2012 and Senior Manager of Chargeback Operations from 2011 to 2017. His extensive experience in chargeback operations has equipped him with a deep understanding of payment processes and challenges.
Education and Specialized Training
Mike Ertresvaag studied at the Minnesota School of Business, where he earned a degree in E-Commerce Design from 1999 to 2001. His educational background provides a foundation for his expertise in payment analytics and operations. Additionally, he attended BHS, further contributing to his overall educational profile.
Expertise in Payment Systems
Mike Ertresvaag specializes in optimizing recurring subscription billing and addressing expired card issues. He has played a significant role as a Subject Matter Expert and Feature Engineer for the Data Science team at Digital River. His contributions include implementing Statistical Process Controls and Monitoring within the Payment Ecosystem, which enhances operational efficiency.
Innovations in Analytics Tools
In his current role, Mike Ertresvaag led the creation and adoption of an Analytic Workbench/BI Tool designed to streamline analytics processes. This initiative reflects his commitment to improving the efficiency and effectiveness of payment analytics at Digital River, showcasing his ability to integrate technology with operational needs.