Nathan Carlton
About Nathan Carlton
Nathan Carlton is a Principal Client Operations Specialist at Digital River, where he has worked since 2016. He has extensive experience in quality assurance and technical operations, having held various roles at MakeMusic, Inc. and Digital River over the past two decades.
Current Role at Digital River
Nathan Carlton serves as Principal Client Operations Specialist at Digital River, a position he has held since 2016. In this role, he focuses on operational efficiency and client satisfaction. He collaborates with various departments to address operational challenges and ensure successful live operations. His responsibilities include consulting on high-traffic event preparation and conducting critical-path technical bridge calls to resolve technical issues. Carlton's expertise in integration services and platform architecture supports his efforts in enhancing operational workflows.
Previous Experience at Digital River
Before his current role, Nathan Carlton worked at Digital River as a Senior Quality Assurance Analyst from 2008 to 2011. During this time, he contributed to quality assurance processes and helped improve product reliability. He also served as Technical Operations Manager from 2011 to 2016, where he managed technical operations and supported various projects. His experience at Digital River spans over a decade, showcasing his commitment to the organization.
Career at MakeMusic, Inc.
Nathan Carlton's career at MakeMusic, Inc. included multiple roles in quality assurance and technical support. He began as a Technical Support staff member from 2000 to 2002, followed by positions as QA Tester from 2002 to 2005, QA Technician from 2005 to 2006, and Quality Assurance Engineer from 2006 to 2008. His extensive experience in quality assurance at MakeMusic laid the foundation for his later roles in technical operations.
Educational Background
Nathan Carlton studied at Bard College, where he earned a Bachelor of Arts in Music from 1993 to 1997. Prior to that, he attended the Minnesota Center for Arts Education, achieving a diploma in Music from 1990 to 1993. He also studied at Washington Jr. High. His educational background in music complements his analytical skills and enhances his collaborative approach in operational roles.
Skills and Expertise
Nathan Carlton possesses a range of skills relevant to his roles in client operations and quality assurance. He is experienced in SQL-driven dashboards and metrics-driven analysis, which provide operational insights. His expertise includes systems thinking and process improvement, enabling him to enhance workflows effectively. Carlton engages in risk assessment and management to prevent operational incidents, and he communicates test approaches to contribute to process improvement initiatives.