Neil Satterstrom
About Neil Satterstrom
Neil Satterstrom serves as a Senior Customer Success Manager at Digital River, where he has worked since 2021. He has a background in customer success and account management, with previous roles at companies such as Arctic Wolf Networks and SPS Commerce.
Current Role as Sr Customer Success Manager
Neil Satterstrom currently holds the position of Sr Customer Success Manager at Digital River, where he has been employed since 2021. In this role, he is responsible for onboarding new employees, specifically focusing on the roles and responsibilities of Customer Success Managers. He leads bi-weekly team meetings, managing agenda planning and company communications. His contributions include developing a Customer Success ServiceNow Dashboard, which allows the team to efficiently track client issues and requests.
Previous Experience at Digital River
Prior to his current role, Neil Satterstrom worked at Digital River as a Customer Success Manager from 2018 to 2021. During his tenure, he focused on enhancing customer satisfaction and ensuring effective communication between clients and the company. His experience in this role laid the foundation for his current responsibilities and leadership within the Customer Success Management team.
Professional Background in Customer Success
Neil Satterstrom has a diverse professional background in customer success and account management. He worked as an Account Executive at SPS Commerce from 2016 to 2017 and at InterplX Inc. from 2012 to 2014. Additionally, he served as an Account Representative at Arctic Wolf Networks for eight months in 2017. His experience in these roles contributed to his expertise in managing client relationships and understanding customer needs.
Education and Ongoing Studies
Neil Satterstrom completed his high school education at Eden Prairie High School, earning a diploma. He has been pursuing a Bachelor of Business Administration (B.B.A.) at the University of Wisconsin-Stout since 2010. His educational background supports his professional roles in customer success and management.
Achievements and Contributions
Neil Satterstrom has made significant contributions to his teams and organizations. He developed a Customer Success ServiceNow Dashboard for the CSM team, facilitating the tracking of client issues and requests. He is also part of the cross-border strategy team, focusing on company expansion into cross-border sales. In recognition of his efforts, he received the Employee of the Quarter Award in Q3 2022.