Nicholas Kruschke, MBA
About Nicholas Kruschke, MBA
Nicholas Kruschke is a Senior Customer Success Engineer specializing in eCommerce at Digital River, with a strong background in applied economics and finance. He has held various roles in customer operations and supply chain management, and he possesses expertise in API solutions for e-commerce.
Work at Digital River
Nicholas Kruschke currently serves as a Senior Customer Success Engineer in the eCommerce division at Digital River. He has been with the company since 2020, working in the Cologne Area, Germany. In this role, he regularly drafts and presents tailored Postman API collections to clients. He advises clients on implementing headless RESTful API approaches for e-commerce solutions. His responsibilities also include monitoring the product roadmap to identify beneficial features for existing accounts and interfacing with internal developers and account teams to drive product enhancements.
Education and Expertise
Nicholas Kruschke holds a Master of Business Administration (MBA) from Augsburg College, which he completed from 2012 to 2014. He also earned a Bachelor of Science in Applied Economics with a Finance and Management emphasis from the University of Minnesota, studying there from 2007 to 2009. Additionally, he studied Economics at Griffith University for 11 months in 2009. His educational background equips him with a strong foundation in finance and management, which he applies in his current role in customer success engineering.
Background
Before joining Digital River, Nicholas Kruschke worked at Mayo Clinic in various roles. He served as a Clinical Assistant from 2011 to 2014 and later as a Supply Chain - Operations Associate from 2014 to 2015 in the Rochester, Minnesota Area. His experience at Mayo Clinic provided him with insights into operations and supply chain management, which he later applied in his roles at Digital River, including positions as Client Operations Manager and Senior Store Operations Manager.
Professional Experience
Nicholas Kruschke has extensive experience in eCommerce and customer success roles at Digital River. He progressed through several positions, starting as a Senior Store Operations Manager for Strategic Accounts from 2018 to 2020, followed by a role as Client Operations Manager for Strategic Accounts from 2016 to 2018. His career trajectory at Digital River demonstrates his expertise in managing client accounts and enhancing operational efficiencies within the eCommerce sector.
Interests and Hobbies
In his personal time, Nicholas Kruschke enjoys waterskiing, cooking, and web/graphic design. These interests reflect his diverse skill set and creativity, which may complement his professional work in customer success engineering and product development.