Patricia Urbanik
About Patricia Urbanik
Patricia Urbanik is a Telesales Agent currently employed at Apple as a German Technical Support Advisor, a position she has held since 2018 in Ireland. She holds a Bachelor of Science degree in Project Management from the Digital Skills Academy.
Work at Apple
Patricia Urbanik has been employed at Apple since 2018, serving as a German Technical Support Advisor. In this role, she provides technical assistance and support to German-speaking customers. Her position involves troubleshooting issues, guiding users through solutions, and ensuring a high level of customer satisfaction. Patricia's experience at Apple spans over six years, during which she has developed a strong understanding of Apple's products and services.
Education and Expertise
Patricia Urbanik studied at Digital Skills Academy, where she focused on Project Management. She achieved a Bachelor of Science degree, equipping her with essential skills in project planning, execution, and management. This educational background supports her current role in technical support, where project management skills can enhance her ability to address customer needs effectively.
Background
Patricia Urbanik has a background in technical support and customer service. Her experience in these areas has been further enhanced by her education in project management. Living and working in Ireland, she has adapted to a multicultural environment, which complements her role in providing support to German-speaking clients.