Ross Gallivan
About Ross Gallivan
Ross Gallivan is a Senior Client Operations Specialist at Digital River, where he has worked since 2017. He previously held various roles in customer service and operations at Indochino and Cymax.com.
Work at Digital River
Ross Gallivan has served as a Senior Client Operations Specialist at Digital River since 2017. In this role, he is responsible for managing client operations and ensuring customer satisfaction. His tenure at Digital River has spanned over seven years, during which he has contributed to various operational improvements and client relationship management strategies. The company is known for its e-commerce solutions and payment processing services, which align with Ross's expertise in client operations.
Previous Experience at Indochino
Ross Gallivan worked at Indochino in two capacities. Initially, he served as a Customer Service Supervisor from 2014 to 2015 for one year in the Vancouver, Canada Area. Following this role, he transitioned to Operations Supervisor, where he worked from 2015 to 2016 for seven months. In both positions, he focused on enhancing customer service protocols and operational efficiency, contributing to the company's growth in the custom menswear market.
Experience at Cymax.com
Before his time at Indochino, Ross Gallivan was employed at Cymax.com as a Resolutions Supervisor from 2013 to 2014. In this role, he managed customer service resolutions, ensuring that client issues were addressed effectively. His work at Cymax.com involved overseeing the resolution process and improving customer satisfaction, which is critical in the competitive online retail environment.
Education and Expertise
Ross Gallivan studied at the National University of Ireland, Galway, where he earned a Bachelor of Arts (B.A.) degree from 2004 to 2007. His educational background has provided him with a foundation in communication and critical thinking, skills that are essential in client operations and customer service roles. This academic experience complements his professional journey in various operational and supervisory positions.