Shirley Ping Hsuan Chen
About Shirley Ping Hsuan Chen
Shirley Ping Hsuan Chen is a Customer Success Manager at Digital River, where she has worked since 2019. She has a background in account management and marketing, with previous roles at Digital River and Trend Micro.
Current Role as Customer Success Manager
Shirley Ping Hsuan Chen currently serves as a Customer Success Manager at Digital River. She has held this position since 2019, contributing to the company's efforts in enhancing customer satisfaction and retention. In this role, she focuses on understanding client needs and ensuring successful implementation of Digital River's services.
Previous Experience at Digital River
Shirley has a substantial history with Digital River, having worked in various roles. She served as an Account Manager for 11 months from 2018 to 2019. Prior to that, she was a Client Operations Specialist for 10 months from 2017 to 2018, and an Associate Client Operations Specialist for three years from 2014 to 2017. Her diverse experience within the company has equipped her with a comprehensive understanding of client operations and account management.
Experience at Trend Micro
Before joining Digital River, Shirley worked at Trend Micro as a Marketing Specialist from 2010 to 2013. During her three years in this role, she was involved in various marketing initiatives aimed at promoting the company's cybersecurity solutions in Taiwan.
Educational Background
Shirley studied at National Taiwan University, where she earned a degree in Agricultural Economics from 2006 to 2010. She also pursued further education at Udacity, completing a Data Analyst Nanodegree from 2017 to 2018. This educational background supports her analytical skills and understanding of economic principles.