Sunil Unikkat
About Sunil Unikkat
Sunil Unikkat is a Sr. Customer Success Analyst at Digital River and the Lead Analyst/Founder at Clued In, with over 12 years of experience in the Greater Grand Rapids area. He has a strong background in data analysis, marketing research, and business intelligence, supported by multiple degrees and certifications.
Work at Digital River
Sunil Unikkat serves as a Senior Customer Success Analyst at Digital River since 2021. In this role, he facilitates the creation and maintenance of business intelligence dashboards and self-service reporting tools. He trains customers on product and service implementation, ensuring they understand best practices. Sunil collaborates with cross-functional teams, including Data Services, Data Engineering, Payments, and Finance, to enhance customer experience. He also supports the Customer Success Team with strategic requests, such as benchmarking and global expansion efforts.
Work at Clued In
Since 2012, Sunil Unikkat has been the Lead Analyst and Founder of Clued In, located in the Greater Grand Rapids, Michigan Area. Over the course of 12 years, he has developed expertise in customer success and analytics. His leadership at Clued In focuses on driving insights and strategies that enhance client engagement and satisfaction.
Previous Experience at Cascade Engineering
Sunil Unikkat worked at Cascade Engineering from 2003 to 2012, holding two positions. He began as a Senior Marketing Analyst for three years before advancing to the role of Manager in Marketing Research and Business Analysis for six years. His tenure at Cascade Engineering contributed to his skills in marketing analysis and business strategy.
Educational Background
Sunil Unikkat has a diverse educational background. He earned a Bachelor of Science in Mathematics from the University of Madras from 2000 to 2003. He also holds a Master's degree in Advertising and Public Relations from Michigan State University, completed between 1996 and 1998. Additionally, he obtained an MBA in Marketing from Madurai Kamaraj University. His education provides a strong foundation for his analytical and strategic roles.
Certifications and Technical Skills
Sunil Unikkat is certified as a Tableau Desktop Specialist and Alteryx Designer Core. He possesses expertise in data analysis and visualization tools, including MicroStrategy, SQL, and SPSS. His skills extend to Data Reporting Quality Assurance and User Acceptance Testing. Sunil has a fundamental understanding of Big Data, Artificial Intelligence, Data Science, Agile Project Management, and Blockchain/Cryptocurrency, which enhances his analytical capabilities.