Atanas Valchev
About Atanas Valchev
Atanas Valchev is an Azure DevOps Delivery Manager with extensive experience in cloud and infrastructure consulting. He currently leads a team at DIGITALL and has a background in security and systems management from previous roles at Hewlett-Packard and Convergys.
Work at DIGITALL
Atanas Valchev has been serving as an Azure DevOps Delivery Manager at DIGITALL since 2018. In this role, he manages a team of seven individuals and oversees various operational aspects of Azure DevOps projects. His responsibilities include handling proactive escalation management to ensure that service levels are consistently met for customers. He also leads operational account reviews and coordinates resources from both internal and external partners, ensuring effective communication and project execution.
Previous Experience in Cloud and Infrastructure
Prior to his current position, Atanas Valchev worked at BULPROS as a Cloud & Infrastructure Consultant for seven years, starting in 2017. He has also held roles at Hewlett-Packard as an Endpoint Security Specialist from 2010 to 2015 and at Convergys as a Microsoft System Center Specialist from 2015 to 2017. His experience includes managing profit and loss on an account basis while maintaining profitability and providing consulting to customers on new products and services.
Education and Expertise
Atanas Valchev has a diverse educational background. He studied Elektrotechnik at RWTH Aachen from 2002 to 2006. He also earned a Master's degree in Distributed Systems and Mobile Technologies from Sofia University in 2017. Additionally, he studied Finance and Financial Management Services at Tsenov Academy of Economics - Svishtov, completing his studies in 2012. This combination of technical and financial education supports his expertise in managing complex projects and customer relationships.
Skills in Customer Management
In his professional roles, Atanas Valchev has developed strong skills in customer management. He acts as the single point of contact for customers, managing change requests and queries effectively. He tracks and captures data and metrics to ensure that customer satisfaction targets are achieved. His ability to handle proactive escalation management contributes to maintaining high service levels and customer satisfaction.