Elena Piot
About Elena Piot
Elena Piot is a Customer Success Manager with a diverse background in luxury retail and technology. She specializes in enhancing customer experience through technology and has extensive experience in client development and marketing.
Current Role at DIGITALL
Elena Piot serves as a Customer Success Manager at DIGITALL since 2022. In this role, she focuses on developing customer success strategies tailored for Luxury Retail and Consumer Goods clients in Switzerland. Her expertise lies in enhancing customer experience through the application of technology in clienteling. She advocates for business relationships founded on transparency, honesty, and trust, which aligns with her approach to customer success management.
Previous Experience at DIGITALL
Before her current position, Elena Piot worked at DIGITALL as a Senior Business Analyst for three months in 2022 in Geneva, Switzerland. In this capacity, she contributed to various projects aimed at improving business processes and client engagement through data-driven insights. Her transition to a customer-focused role reflects her commitment to leveraging technology for enhanced client relationships.
Career in Luxury and Retail
Elena Piot has a decade-long career in the Luxury and Retail sectors. She held the position of Client Development Manager at Louis Vuitton from 2015 to 2018, where she managed client relations across Eastern Europe, including Russia, Poland, Ukraine, Kazakhstan, and Mongolia. Additionally, she served as Team Manager at TSUM Department Store for seven months in 2018 and was involved in marketing and special projects at JSC 'Trade House TSUM' from 2012 to 2013.
Educational Background
Elena Piot has a strong educational background in management and technology. She studied at the Russian Foreign Trade Academy, earning a BSc in Management from 2003 to 2007 and an MSc in Management with a major in International Law from 2007 to 2009. She also participated in the Salesforce BWBW program and completed a Digital Transformation course at the University of Virginia Darden School of Business & BCG in 2021. Additionally, she studied at IMD Business School in 2019.
Consulting Experience
From 2020 to 2022, Elena Piot worked as a Consultant at Elena Piot Consulting in Geneva, Switzerland. In this role, she utilized her extensive knowledge in customer relationship management and digital transformation to assist clients in enhancing their business strategies. Her consulting experience complements her background in luxury retail and technology, allowing her to provide valuable insights to her clients.