Monica Martinez
About Monica Martinez
Monica Martinez is a Linux and Windows System Administrator with over 11 years of experience at Diligent Consulting Inc. in San Antonio, Texas, where she provides Tier 3 server support and manages various help-desk applications.
Work at Diligent Consulting
Monica Martinez has been employed at Diligent Consulting Inc as a Linux and Windows System Administrator since 2013. In this role, she provides Tier 3 server support and administers various help-desk and project applications, including Zendesk, Bugzilla, Alfresco, and Mitel (VOIP). Her responsibilities include troubleshooting XML firewalls and monitoring traffic at network boundaries. She also handles performance monitoring tasks such as CPU utilization, network monitoring, and disk I/O, ensuring the efficient operation of server systems.
Education and Expertise
Monica Martinez studied at the University of the Incarnate Word, where she completed a Bachelor’s of Business Administration in Information Systems from 2009 to 2010. Prior to that, she attended Strayer University, earning a Bachelor of Business Administration from 2000 to 2003. Her educational background supports her expertise in system administration, particularly in Linux and Windows environments, as well as her proficiency in various server management tools.
Background in IT and System Administration
Monica has a diverse background in IT and system administration, having worked in several roles prior to her current position. She served as a SharePoint Administrator at Booz Allen Hamilton in 2010 and was an IT-SharePoint Admin at the FBI from 2009 to 2010. Additionally, she worked as a Global Command and Control System Track Manager at ITT Industries from 2003 to 2004 and as a US Army All Source Intelligence Analyst from 2000 to 2003. This experience has equipped her with a solid foundation in managing complex IT systems.
Technical Skills and Tools
Monica Martinez employs a range of technical skills and tools in her role as a system administrator. She manages 21 Red Hat Enterprise Linux servers, performing tasks such as patching vulnerabilities and applying security updates. She utilizes VPN applications like Cisco AnyConnect and Juniper for remote access to DISA networks. Her toolkit includes putty/SSH, VNC, Cygwin X for server management, and she uses Logical Volume Manager (LVM) for expanding partitions to increase disk space. Additionally, she configures and manages log rotation, PostFix for mail relay, and network time protocol (NTP).