Charles Smith
About Charles Smith
Charles Smith is an IT Support Technician with over a decade of experience and multiple industry certifications. He currently works at Prime Systems / Directron in Houston, Texas, and holds a Bachelor's degree in Cybersecurity and Information Assurance from Western Governors University.
Work at Directron
Charles Smith has been employed as an IT Support Technician at Prime Systems / Directron since 2024. In this role, he focuses on providing technical support and solutions to clients, ensuring high levels of customer satisfaction. His responsibilities include troubleshooting hardware and software issues, assisting users with IT-related queries, and maintaining system performance. His work environment is based in Houston, Texas.
Education and Expertise
Charles Smith studied Information Technology at MyComputerCareer for 7 months in 2023. He furthered his education at Western Governors University, where he pursued a Bachelor of Science in Cybersecurity and Information Assurance from 2023 to 2025. He holds multiple industry certifications, including CompTIA A+, Network+, Security+, ITIL, Linux Le-1, and Azure certifications AZ-900 and SC-900, demonstrating his expertise in various IT domains.
Background
Charles Smith has over a decade of experience in IT support roles, emphasizing customer satisfaction throughout his career. Prior to his current position, he worked at Lassiter Industries as a Lead Installer for 9 years, where he developed strong leadership and teamwork skills. He also spent 7 months at MyComputerCareer as a student, gaining foundational knowledge in IT.
Achievements
Charles Smith has achieved multiple industry-leading certifications that validate his skills and knowledge in IT support and cybersecurity. His certifications include CompTIA A+, Network+, Security+, ITIL, Linux Le-1, and Azure certifications AZ-900 and SC-900. These qualifications reflect his commitment to professional development and his ability to adapt to new technologies.