Bas Van Leeuwen
About Bas Van Leeuwen
Bas Van Leeuwen is a Customer Success Manager based in Amsterdam, Netherlands, with over a decade of experience in community management and customer success roles. He has held various positions at notable companies, including inSided, Gainsight, and Backbase, and co-founded Community Analytics to enhance community engagement.
Current Role at Discourse
Bas Van Leeuwen serves as a Customer Success Manager at Discourse, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring that users derive maximum value from the platform. His extensive experience in community management and customer success positions him well to address client needs effectively.
Previous Experience in Customer Success
Prior to his current role, Bas worked at inSided as a Technical Customer Success Manager from 2021 to 2023. He also held a similar position at Gainsight from 2022 to 2023. His roles involved supporting clients in utilizing technical solutions to improve their community engagement and customer success outcomes.
Background in Community Management
Bas has over a decade of experience in community management, having held various positions including Senior Community Manager at Backbase from 2017 to 2021 and Community Manager at Hippo from 2012 to 2015. His work has focused on facilitating knowledge transfer and enhancing community engagement through strategic management.
Educational Qualifications
Bas studied Computer Science at the University of Amsterdam, where he earned a Bachelor of Science degree from 2004 to 2009. He also completed a Beginner course in Chinese at Shanghai International Studies University in 2007-2008. His educational background supports his technical expertise and community management skills.
Co-Founder of Community Analytics
Bas co-founded Community Analytics, a platform dedicated to using data to improve community engagement and performance. This initiative, active from 2015 to 2021, reflects his commitment to leveraging analytics in community management to foster better interactions and outcomes.