William C.
About William C.
William C. is a Customer Success Manager with extensive experience in customer relations and communications. He has worked in various roles across multiple organizations since 2007, including positions at CIBC, BBM Canada, and Civilized Discourse Construction Kit, Inc.
Current Role at Civilized Discourse Construction Kit, Inc.
William C. serves as a Customer Success Manager at Civilized Discourse Construction Kit, Inc. since 2019. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include managing customer relationships and providing support to maximize the value of the company's offerings.
Previous Experience in Customer Success Management
Prior to his current position, William C. held various roles in customer success management. He worked at Maropost as a Customer Success Manager and Deliverability Analyst from 2018 to 2019. He also served as a Customer Success Manager at The McQuaig Institute for three months in 2017 and as a Community & Customer Experience Manager at Vend from 2016 to 2017.
Educational Background
William C. studied at the University of Waterloo, where he earned a Bachelor of Arts (BA) from 2007 to 2012. He also attended York University, achieving a Bachelor of Arts (BA) from 2011 to 2013. Earlier, he completed his high school education at Senator O'Connor College School, obtaining his Ontario Secondary School Diploma (OSSD) from 2003 to 2007.
Work History in Communications and Research
William C. has experience in communications and market research. He worked as a Communications Specialist/Community Manager at CIBC for four months in 2013 and as a Market Research Interviewer at BBM Canada for three months in 2011. His diverse background includes roles in various organizations, contributing to his expertise in customer engagement.
Early Career and Additional Roles
William C. began his career with several positions that provided foundational skills in technology and customer support. He worked as a Resident Computer Consultant at the University of Waterloo from 2007 to 2008 and as a Computer Lab Advisor at York University in 2009. He also held roles such as IT Team Coordinator at Central 1 Credit Union and Research Recruitment Associate at Trial Management Group Inc.