Claire Robinson
About Claire Robinson
Claire Robinson serves as the Head of Customer Success at Ditto, where she has contributed to complex wildfire claims research since 2022. She has a diverse background in advocacy and legal support, having held various roles in organizations such as Upsolve and The Bronx Defenders.
Work at Ditto
Claire Robinson has served as the Head of Customer Success at Ditto since 2022. In this role, she has been instrumental in enhancing customer satisfaction and engagement. She has played a key role in interviewing and conducting case research for complex wildfire claims, demonstrating her commitment to supporting clients through challenging situations. Additionally, she assists in the supervision and training of a junior Legal Assistant, contributing to the development of team members within the organization.
Previous Experience
Prior to her current position, Claire Robinson worked at Upsolve as Team Lead, User Advocacy from 2021 to 2022. In this role, she focused on advocating for users and improving their experience with the platform. She also gained valuable experience as a Parent Advocate Intern at The Bronx Defenders in 2019, where she worked for three months. Additionally, she served as a Legal Assistant/Paralegal at Singleton Schreiber McKenzie & Scott from 2020 to 2021, and as a Campus Representative for Bay Area JusticeCorps from 2017 to 2019.
Education and Expertise
Claire Robinson earned her Bachelor's degree in American Studies from Stanford University, where she studied from 2015 to 2020. Her education has equipped her with a strong foundation in critical thinking and analysis, which she applies in her professional roles. Her expertise spans customer success, user advocacy, and legal support, reflecting her diverse background and commitment to serving clients effectively.
Career Progression
Throughout her career, Claire Robinson has demonstrated a steady progression in her professional roles. She received a selective promotion to become the primary supporting staff for an attorney, highlighting her capabilities and dedication. Her various positions have allowed her to develop skills in customer success, legal assistance, and user advocacy, making her a well-rounded professional in her field.