Bruce Bays, Ii
About Bruce Bays, Ii
Bruce Bays, II is a Customer Service Technical Support professional with expertise in Microsoft Office Suite and strong troubleshooting skills. He has worked at Diversified since 2019 and previously held positions at Manpower and Catastrophe Management Solutions.
Work at Diversified
Bruce Bays, II has been employed at Diversified as a Customer Service Technical Support representative since 2019. In this role, he applies his expertise in technical support to assist customers effectively. His responsibilities include troubleshooting and resolving complex issues, leveraging his proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook. Over the course of his five years at Diversified, he has developed strong web and social skills that enhance his customer service capabilities.
Previous Experience at Manpower
Prior to his current position, Bruce Bays, II worked at Manpower as a Customer Service Technical Support representative for a duration of seven months in 2018. During this time, he gained valuable experience in providing technical assistance and support to customers, which laid the foundation for his subsequent role at Diversified.
Background in Cybersecurity Education
Bruce Bays, II studied at Gwinnett Technical College from 2019 to 2021, where he focused on cybersecurity. He earned an Associate's degree during this two-year program. This educational background contributes to his technical support skills, particularly in troubleshooting and resolving issues related to technology and security.
Experience as Insurance Claims Specialist
Before his roles in customer service technical support, Bruce Bays, II worked as an Insurance Claims Specialist at Catastrophe Management Solutions. He held this position for eight months from 2015 to 2016. This experience provided him with insights into customer service within the insurance industry, further enhancing his ability to address customer needs.
Technical Skills and Proficiencies
Bruce Bays, II possesses strong troubleshooting skills essential for resolving complex technical issues. His expertise includes utilizing Microsoft Office Suite for various technical support tasks. Additionally, he demonstrates proficiency in web and social skills, which are integral to his role in customer service technical support. These skills enable him to effectively communicate with customers and provide timely solutions.