Demetrice Miller
About Demetrice Miller
Demetrice Miller is a Tier I Service/Support Analyst with a background in information technology and services. He has worked in various roles, including positions at Best Buy and Geek Squad, and holds a Professional Certification in Google IT support.
Work at Diversified
Demetrice Miller has been employed at Diversified as a Tier I Service/Support Analyst since 2018. In this role, he provides technical support and assistance to clients, ensuring efficient operation of services. His responsibilities include troubleshooting issues, managing support requests, and maintaining communication with users to resolve technical problems effectively. His tenure at Diversified has contributed to his experience in the information technology and services industry.
Education and Expertise
Demetrice Miller studied at Georgia State University Perimeter College, where he focused on Criminal Justice and Corrections from 2007 to 2009. He also completed his general studies at Stephenson High School between 2001 and 2005. In addition to his formal education, he holds a Professional Certification in Google IT Support, enhancing his qualifications in the IT field. His expertise includes Point of Sale (POS) Systems, Computer Literacy, and Product Support.
Background in IT Support
Demetrice Miller has a solid background in IT support, having worked in various roles that have honed his skills in customer service and technical assistance. He served as a Helpdesk Support Service Analyst at Sage from 2016 to 2017, where he addressed user inquiries and technical issues. Prior to that, he worked as a Consultation Agent at Geek Squad from 2015 to 2018, providing consultation and support to customers. His experience also includes a five-year tenure as a Home Theater Specialist at Best Buy from 2009 to 2014.
Skills and Competencies
Demetrice Miller possesses strong skills in Phone Etiquette, which aids in effective communication with clients and users. His technical competencies include proficiency in Computer Literacy and Product Support, enabling him to assist users with a variety of technical issues. His experience across different roles in the IT industry has equipped him with a comprehensive understanding of customer service and technical support.