Edward George Alexander
About Edward George Alexander
Edward George Alexander serves as the Senior Director of Global Service Delivery at Diversified, bringing over two decades of experience in managing global IT service operations. His previous roles include leadership positions at NTT DATA Services and Sprinklr, where he focused on service design, delivery improvements, and productivity enhancements.
Current Role at Diversified
Edward George Alexander serves as the Senior Director of Global Service Delivery at Diversified, a position he has held since 2022. In this role, he focuses on enhancing delivery improvements to drive productivity, transformation, and cost reduction. His responsibilities include overseeing service design, service transition, service operations, and continual service improvement.
Previous Experience at NTT DATA Services
Prior to joining Diversified, Edward worked at NTT DATA Services as the Director of Workplace Managed Services from 2015 to 2021. During his six years in the Dallas/Fort Worth Area, he managed various aspects of workplace services, contributing to the company's operational efficiency and service delivery.
Career at Dell Technologies
Edward's extensive career includes multiple roles at Dell Technologies, where he worked from 2001 to 2015. His positions ranged from Tech Support Representative to Account Service Management Consultant. He specialized in business process improvement and service management, gaining significant experience in managing global IT service operations.
Educational Background
Edward holds a Master of Computer Applications (MCA) from Bharathidasan University, which he completed from 1999 to 2004. He also earned a Master of Business Administration (MBA) in International Business, Trade, and Tax Law from Symbiosis International University between 2002 and 2006. His foundational education includes a Bachelor's degree in Science from St. Joseph's, completed from 1996 to 1999.
Expertise and Specializations
Edward specializes in service design, service transition, service operations, and continual service improvement. He has over two decades of experience in managing global IT service operations and shared services functions. His expertise extends to cross-functional relationships, delivery management, pre-sales engagement, and P&L oversight.