James Phelan
About James Phelan
James Phelan is a Content Department Manager at Diversified, where he has worked since 2018. He has a background in content delivery and technical support, with previous roles at Creative Realities, LLC and Realogy.
Work at Diversified
James Phelan has been serving as the Content Department Manager at Diversified since 2018. In this role, he manages social media content and oversees inventory management to ensure efficient stock control and availability. His responsibilities also include budgeting and account management, which are critical for maintaining the financial health of the department. Prior to his current position, he worked as a Content Coordinator at Diversified from 2015 to 2018, where he contributed to various content-related initiatives.
Previous Experience at Creative Realities, LLC
Before joining Diversified, James Phelan worked at Creative Realities, LLC for five years as a Content Delivery Engineer from 2010 to 2015. His role involved technical aspects of content delivery, enhancing the overall efficiency of the company's content distribution. Additionally, he served as a Technical Helpdesk Representative from 2008 to 2010, providing support and solutions to technical issues faced by clients and internal teams.
Background in Helpdesk Management
James Phelan has a background in helpdesk management, having worked as a Helpdesk Manager at Realogy from 2005 to 2007. In this position, he was responsible for overseeing helpdesk operations, ensuring that technical support was effectively provided to users. His experience in helpdesk roles has contributed to his technical expertise and problem-solving skills in subsequent positions.
Education and Expertise
James Phelan studied at County College of Morris from 1996 to 2004, where he gained foundational knowledge that supports his career in content management and technical roles. He has expertise in setting up webpages using Shopify, which facilitates multi-channel sales. This skill is particularly relevant in today's digital marketplace, where effective online presence is crucial for business success.
Operational Coordination Skills
In his current role at Diversified, James Phelan coordinates shipping and receiving processes to streamline operations. This involves managing logistics to ensure timely delivery of products and services. His operational coordination skills contribute to the overall efficiency of the Content Department, enabling better service delivery and customer satisfaction.