Joseph Bachrodt
About Joseph Bachrodt
Joseph Bachrodt is a Project Manager at Diversified, recognized for his contributions to the development of the CSAT platform and the implementation of ConnectWise as a ticketing standard. He has played a significant role in securing multi-million-dollar contracts and integrating services across multiple corporate acquisitions.
Work at Diversified
Joseph Bachrodt has been employed at Diversified as a Project Manager since 2021. In this role, he has contributed to various initiatives aimed at improving operational efficiency and customer satisfaction. His responsibilities include overseeing project development and implementation, ensuring alignment with company objectives. He has played a pivotal role in the integration of internal business divisions, demonstrating his capacity for leadership and strategic planning.
Education and Expertise
Joseph Bachrodt possesses expertise in project management and product ownership. He has served as a Subject Matter Expert for the development of the Customer Satisfaction (CSAT) platform, which resulted in a significant increase in customer response rates. His knowledge extends to service integration, having successfully led the integration of users across multiple global corporate acquisitions.
Background
Prior to his current role, Joseph Bachrodt co-developed boutique service plans for Fortune 500 companies during the Request for Proposal (RFP) phase. This experience was instrumental in securing multiyear, multi-million-dollar contracts. His background includes a focus on enhancing service delivery and operational processes within large organizations.
Achievements
Joseph Bachrodt has achieved notable success in his role at Diversified. He played a key role as Product Owner in implementing ConnectWise as the standard ticketing platform, which streamlined operations. Additionally, he authored a standard operating procedure manual for the Global Service Center, contributing to the scalability of the business unit. His selection by executive leadership for a specialized tiger team underscores his strategic importance within the organization.