Joyce Serapio
About Joyce Serapio
Joyce Serapio is a Project Coordinator at Diversified, where she has worked since 2018. She has extensive experience in customer support and sales, having held various roles at Whitlock and Xerox over a career spanning more than two decades.
Work at Diversified
Joyce Serapio has served as a Project Coordinator at Diversified since 2018. In this role, she has been responsible for managing various projects within the organization, contributing to the overall efficiency and effectiveness of project execution. Her tenure at Diversified spans six years, during which she has developed a deep understanding of project management within the context of the San Francisco Bay Area.
Previous Experience at Whitlock
Prior to her current position, Joyce worked at Whitlock for a total of five years. She held the role of Customer Experience Manager from 2016 to 2018, where she focused on enhancing customer satisfaction and service delivery. Before that, she was a Customer Support Representative from 2013 to 2016, providing assistance and support to clients in the San Francisco Bay Area.
Career at Xerox
Joyce's career includes significant experience at Xerox, where she worked for a total of twelve years across various roles. She began as a Marketing Associate/Customer Trainer from 1999 to 2005, where she was involved in marketing initiatives and customer training programs. Later, she served as a Sales Support Representative from 2006 to 2012, supporting the sales team and enhancing customer interactions.
Professional Background
Joyce Serapio has built a diverse professional background in project coordination, customer experience, and sales support. Her experience spans over two decades, primarily in the San Francisco Bay Area. This extensive background has equipped her with skills in project management, customer service, and sales support, making her a valuable asset in her current role.